FAQ

Do you ship to the EU?

Yes, we ship to all EU countries. Our fulfilment centre is in Northern Ireland, which allows us to ship to both the EU and the UK without customs duty.

Do you ship to the UK?

Yes, we ship to the UK. All UK orders are dispatched from our Northern Ireland fulfilment centre.

Do you have a minimum order value?

Yes. Our minimum order value is €200 excluding VAT.

What is the cost for shipping?

Republic of Ireland

  • €19.99 shipping via DPD or GLS (1 to 3 working days)
  • Free shipping on orders over €300 (excluding VAT)

Northern Ireland

  • €29.99 shipping via DPD or Royal Mail (1 to 3 working days)
  • Free shipping on orders over €500 (excluding VAT)

Rest of the EU

  • €49.99 shipping via DPD or UPS (3 to 5 working days)
  • Free shipping on orders over €1,000 (excluding VAT)

UK Mainland (England, Scotland, Wales)

  • €49.99 shipping via DPD or Royal Mail (2 to 4 working days)
  • Free shipping on orders over €1,000 (excluding VAT)

All shipments are fully insured.

What shipping provider do you use for deliveries?

We use DPD for most deliveries. Depending on the destination and parcel size, we may also use GLS, UPS, or Royal Mail to ensure the best delivery time and service.

Your delivery is fully insured.

What Payment methods do you accept?

We accept bank transfer only for wholesale orders. This avoids card processing fees for both sides, which helps us keep our wholesale pricing as competitive as possible. Bank transfer is also one of the most secure and widely used payment methods in Europe.

After you place your order, you will receive an order confirmation email with our bank details and payment reference.

Bank transfers typically take 1 to 2 working days to reach us, depending on your bank and country.

Do your products come with manufacturers warranty?

Yes. As official distributors of the brands we stock, all products we sell are the latest versions and include the full manufacturer’s warranty, giving you and your customers peace of mind.

What is the order process?

After you place your order online, you will receive an acknowledgement email confirming we have received it.

Once we review and confirm your order, we will send a sales invoice with our company bank details.

As soon as payment is received, your order will be dispatched

Will I be charged VAT or duty in the EU?

If your business is VAT registered please provide us with your business VAT number when registering your account. Once we verify the VAT number the VAT will be removed from your orders. Duty is never charged for EU customers.

Will I be charged VAT or duty in the UK?

We ship all UK orders from Northern Ireland.

Because your goods are dispatched within the UK, you will not be charged customs duty and you will not receive an import bill from the courier.

UK VAT is charged as normal at checkout.

  • If you are VAT registered, you can reclaim the VAT through your usual UK VAT return, subject to standard HMRC rules.
  • If you are not VAT registered, VAT will simply form part of your purchase cost.

There are no additional import charges on delivery.
If you are not VAT registered, VAT will simply form part of your purchase cost.

There are no additional import charges on delivery.

Will I be charged VAT or duty in Northern Ireland?

All Northern Ireland orders are dispatched from Northern Ireland.

You will not be charged customs duty and you will not receive any import charges on delivery.

UK VAT is charged as normal at checkout. If you are VAT registered, you can reclaim this through your usual UK VAT return, subject to standard HMRC rules.

Where is your company based?

We are Evertree Store Ltd, based in Dublin, Republic of Ireland (Company registration number 680360).

All orders are dispatched from our Northern Ireland fulfilment centre.

Do you offer a dropshipping service?

No, we do not offer a dropshipping service. Orders must be delivered to a business address for your company (for example your shop, warehouse, or office). We cannot ship directly to your customers.

Can any business register for a wholesale account?

We only accept wholesale accounts from retail and wholesale businesses that intend to resell our products. We do not accept accounts for personal use.

When signing up, please provide as much information as possible about your business so we can verify your account quickly.